More than just IT support
Talk to our expertsEmploying and managing digital strategies for the proper functioning of a company's services while focusing on results can be a challenge. With the AMS (Application Management Services) you guarantee an effective and hassle-free IT systems operation model.
AMS goes beyond support, offering your company the guarantee of SLAs, the performance of an extremely qualified team, and crisis and incident management, so that your results are not impacted by interrupted processes.
The monitoring in AMS services seeks the perfect combination between increasing the operational efficiency of its systems and cost reduction to do so. Also, it is an excellent way to find the definitive solution to problems that would be recurrent without AMS services.
Training of professionals
To put other bases within the AMS services into practice, our education and recycling processes focus on the training of professionals. In this way, we can reduce the opening of calls for troubleshooting, optimize the hours of the project, and apply improvements and new ideas.
Operations management
To ensure effective operations management, we use a structure (framework) based on ITIL practices, in versions 3.0 and 4.0: processes focused on organizing the management lifecycle in the best way and guaranteeing the quality of the value chain of services.
Differentials
01
Operation and support system
Our focus is to offer practical, fast, and effective solutions. So, both our operations and support systems follow a flexible work format, with practices in line with the ITIL methodology and focused on managing, supporting, and performing maintenance of the environment, focusing on the root cause of the problem and, most importantly: everything within the already established SLA.
02
Monitoring
Our commitment goes beyond implementing: we also guarantee quality monitoring, proactively identifying possible system vulnerabilities, suggesting and following up on patch and update applications, as well as ensuring good information security practices.
03
Incident management
Speed, quality, and responsibility: we have a qualified incident management, relying on the expertise of a highly qualified team. We work with transparency, always aligning each action with the stakeholders, giving a clear and well-explained communication of the situation.